After Mullin v. Doe: The HR Playbook for Every TPS Termination
Read the article
Employers comparing i9 Intelligence and Mitratech's Tracker I-9 usually come down to one question: how does remote verification actually work, and what does it cost? The two products take fundamentally different approaches. Tracker I-9 schedules mandatory in-person identity checks through a national network of physical verification centers and mobile officers. i9 Intelligence completes Section 2 over a live video call using the Department of Homeland Security (DHS) alternative procedure — no in-person appointment required.
This comparison lays out the verifiable differences between the two — verification model, pricing structure, company focus, and E-Verify handling — using each vendor's own public statements and independent third-party pricing data. Every claim below is sourced so you can verify it before making a decision.
| Factor | i9 Intelligence | Tracker I-9 (Mitratech) |
|---|---|---|
| Company focus | Purpose-built I-9 and E-Verify software | One product line within Mitratech's broader legal-ops and GRC software suite |
| Remote Section 2 model | Live video call; an i9 agent inspects documents and completes Section 2 using the DHS alternative procedure | Mandatory in-person ID verification scheduled through 300+ physical centers and mobile officers |
| Who performs verification | i9 provides the authorized representative as part of the service | A physical officer meets the new hire in person |
| Pricing structure | Per-hire, with no per-seat or per-location fees | Reported by third parties at ~$2,500 per user, per year, plus per-appointment remote fees |
| Support | US-based compliance experts | Created by immigration experts; enterprise support model |
i9 Intelligence completes Section 2 over a live video call, while Tracker I-9 requires an in-person ID check with a physical officer — so "remote" means a video appointment for one product and an on-site meeting for the other.
Tracker I-9's "remote" verification is in-person. Mitratech's product page states that employers "conveniently schedule mandatory in-person ID verification with any of Tracker's 300 Remote I-9 Centers and thousands of mobile officers, located across all 50 states." In other words, a physical human still meets the new hire face to face; "remote" refers to not requiring the employer's own staff to be on-site, not to a video-based process.
i9 Intelligence's verification is genuinely video-based. When a new hire completes Section 1 inside the i9 application, they are prompted to schedule a verification time and receive automated reminders. At the appointment, an i9 agent joins a live video call, inspects the employee's documents, and completes Section 2 — marking the DHS alternative procedure on the form. There is no physical appointment to coordinate and no officer to travel to.
The DHS alternative procedure that makes this possible was made permanent in July 2023, allowing qualified employers enrolled in E-Verify to examine documents over live video instead of in person (Federal Register, July 25, 2023). For distributed and high-volume hiring, this is the practical difference between a same-day video call and coordinating an in-person appointment at a center.
"Employers keep telling us the same thing — coordinating an in-person appointment for every remote hire doesn't scale," says Jed Butler, CEO of i9 Intelligence. "Doing Section 2 over a video call, with our agent as the authorized representative, takes the burden off the employer entirely. They don't have to find a notary or send someone to a center."
Switching I-9 vendors is also the moment to confirm your existing records are clean. Before you migrate, it's worth a look at your current exposure with our I-9 risk calculator, or book a free compliance call to walk through remote verification and migration with a US-based expert.
i9 Intelligence charges per hire with no seat or location fees, while third-party review sites report Tracker I-9 at roughly $2,500 per user, per year plus per-appointment fees — so i9's cost scales with hiring volume and Tracker's scales with software seats. Neither vendor publishes a full public rate card.
Multiple independent software-review sites — including Capterra, GetApp, and Software Advice — report Tracker I-9 starting at roughly $2,500 per user, per year, with remote in-person verification appointments billed separately per appointment (Capterra; GetApp). These figures come from third-party reviewers, not from Mitratech's own published pricing.
i9 Intelligence uses a per-hire pricing model with no per-seat or per-location fees. For organizations with many HR users, multiple locations, or seasonal hiring spikes, a per-hire model scales with actual verification volume rather than with the number of software seats. The right structure depends on your hiring pattern — a compliance call is the fastest way to compare the two against your real numbers.
i9 Intelligence is purpose-built for I-9 and E-Verify, while Tracker I-9 is one product inside Mitratech's broader legal-operations and governance, risk, and compliance (GRC) software suite. Mitratech markets Tracker I-9 as "created by top-ranked immigration experts" and "designed specifically for HR and Legal teams that require full I-9 compliance," and cites "a perfect 20+ year track record of zero client fines in ICE audits" (Mitratech Tracker I-9).
i9 Intelligence is built specifically for I-9 and E-Verify — the platform, the remote verification service, and the support team are all dedicated to employment eligibility verification rather than being one line item in a larger enterprise suite. The practical differences between a dedicated product and a module in a larger suite:
Which matters more depends on whether you want I-9 handled as part of a broad GRC platform or as a focused service.
The stakes for getting Section 2 right went up sharply in 2026. On March 16, 2026, ICE updated its I-9 Inspection Fact Sheet to reclassify more than ten common Form I-9 errors from technical violations to substantive violations — meaning errors that previously qualified for a 10-business-day correction window now carry immediate fine exposure with no opportunity to cure (Morgan Lewis).
Current civil penalties, set by the January 2, 2025 Federal Register inflation adjustment and still in effect through 2026, are:
These figures are assessed form by form and worker by worker, so exposure compounds quickly across a large workforce (Federal Register, January 2, 2025). Whichever platform you choose, a verification process that produces clean, consistent Section 2 records is now a direct financial safeguard — not just a convenience.
Both products integrate E-Verify, but the timing differs: i9 Intelligence submits the E-Verify case inside the same workflow that completes remote Section 2, while Tracker I-9 bundles E-Verify into its compliance tracking as a separate step. For employers using the DHS alternative procedure, E-Verify enrollment is a prerequisite, which is why i9 builds it into the standard remote flow.
Choose Tracker I-9 if:
Choose i9 Intelligence if:
The best way to compare the two against your own hiring volume and states is a short call.
See how per-hire pricing and video-based remote verification stack up against your current setup. Book a demo or start with a free compliance call — we'll walk through migration, remote verification, and E-Verify with an expert who knows the regulations.
Not in the video sense. Mitratech's own product page describes "mandatory in-person ID verification" scheduled through its network of 300+ Remote I-9 Centers and mobile officers. A physical officer meets the new hire in person; the employer's own staff don't have to be present. i9 Intelligence, by contrast, completes Section 2 over a live video call under the DHS alternative procedure.
Mitratech does not publish pricing. Independent review sites including Capterra and GetApp report a starting price around $2,500 per user, per year, with remote verification appointments billed separately. i9 Intelligence uses per-hire pricing with no per-seat or per-location fees.
Yes. Both integrate E-Verify. i9 Intelligence submits the E-Verify case within the same workflow that completes remote Section 2 verification.
Yes. Migrating existing I-9 records is a standard part of onboarding. A free compliance call is the best place to review your current records and plan the migration.
Have questions about migrating from Tracker I-9 or how remote verification works? Reach our US-based support team: