Equifax is a credit and employment-data company, and I-9 software is a small part of what it sells. Many large employers still run it, often on platforms Equifax bought, like I-9 Advantage and LawLogix Guardian. Those customers almost always switch to us over support, because a real answer to an I-9 question takes too long.
i9 Intelligence
- Many hires are remote or spread across sites, and you want our own trained team to complete Section 2 by video.
- You want a compliance specialist on the phone when a new hire hands you a document you haven't seen before.
- You run Workday or SAP SuccessFactors and want I-9 accuracy checks and reverification alerts alongside it.
- You're being moved to a new Equifax platform anyway and want to compare vendors before you re-implement.
Equifax
- You need in-person Section 2 at a large network of locations.
- You want immigration case management from the same vendor (LawLogix).
- You already buy other Equifax services, like employment verification or tax credits, and want one vendor for all of it.
- Your team completes every Section 2 in-house at low volume, and a basic plan covers it.
Side by side
Equifax's details come from its public website and pricing, checked October 5, 2026.
Prices exclude taxes. Our column reflects i9 Intelligence published pricing on the same date.
I-9 is a small part of Equifax
Equifax's Workforce Solutions business is built around employment and income verification, with tax credits, unemployment claims, and I-9 grouped into a smaller employer-services unit. Equifax's last two annual reports both name declining I-9 revenue as a drag on that unit.
The I-9 product came together through acquisitions. I-9 HQ is what Equifax sells today. It bought I-9 Advantage in 2018 and LawLogix, the maker of Guardian, and it has long sold an enterprise product called I-9 Management. A lot of large employers are still on one of the older systems, and when Equifax moves them to the newer one they retrain managers, rebuild the HRIS connection, and check every record, which is most of the work of changing vendors anyway.
Support is the complaint we hear most
Equifax customers who call us rarely start with features. They start with how long it took to get an answer, and how often the answer didn't settle the question. Equifax's own training guide describes its support team as help with technical questions about the platform, by phone or emailed ticket.
Calls to us go to the compliance team. A new hire hands over a receipt, a foreign passport with an I-94, or an EAD that expired last week, and you're talking to someone who handles those questions every day. Tickets get an answer within 3 business hours, Monday through Friday, 8am to 5pm Central.
Remote Section 2: who does it, and what it costs
Both companies will complete Section 2 for a hire you can't meet in person. Equifax routes the employee to its I-9 Anywhere network, either one of about 2,000 locations or a video call with an authorized representative, at $84.95 per form. Our own US-based team does it by video inside our app for $50–$55, and a manager or other representative you choose can complete Section 2 at no extra cost.
Live-video review only works for employers enrolled in E-Verify and in good standing at that hiring site (USCIS). We can enroll you and act as your E-Verify employer agent at no extra cost if you aren't enrolled yet.
Pricing
Equifax charges a plan fee, a fee for every I-9, and more when its network handles Section 2, and it quotes Enterprise pricing. We charge one monthly price based on how many I-9s you complete in a year, with users, locations, and E-Verify included. Small and mid-sized customers who switched from Equifax tell us we're very affordable by comparison, especially once remote Section 2 is part of the picture.
Where Equifax is stronger
Every comparison we publish includes this. If one of these matters most to you, Equifax may be the better fit.
- Procurement teams already know the Equifax brand, and it sells far more than I-9.
- Its in-person network of about 2,000 locations for Section 2 is bigger than anything a specialist offers.
- Immigration case management through LawLogix gives you visa and case tools from the same vendor.
Switching from Equifax
We migrate every record from Equifax I-9 HQ, I-9 Advantage, LawLogix Guardian, or I-9 Management, including older Form I-9 editions and Supplement B history, and keep your audit trail intact.
How migration works →What moves with you
- Every Form I-9, including older editions
- Supplement B (reverification) history
- Attached document images
- Your audit trail
Cost
From $3 per record (electronic) or $6.50 (paper).
Common questions
Sources
- Equifax I-9 HQ plans and pricing page (workforce.equifax.com), checked Oct 2, 2026
- Equifax I-9 Anywhere page (workforce.equifax.com), checked Oct 2, 2026
- Equifax, “New to I-9 HQ? I-9 HQ Training Resources” (support channels), checked Oct 2, 2026
- Avionte, “Equifax I-9 HQ Setup and User Guide” (90-day reverification task), checked Oct 2, 2026
- Equifax, “I-9 Enforcement FAQ: Audit Prep” (historical I-9 conversion), checked Oct 2, 2026
- I-9 Advantage website (i9advantage.com) and PitchBook company profile (acquired by Equifax, June 2018), checked Oct 5, 2026
- Equifax Form 10-K annual reports for fiscal 2024 and 2025 (sec.gov), Employer Services results
- USCIS: Remote examination of documents
- i9 Intelligence pricing
We make i9 Intelligence. Found something out of date? Email support@i-9intelligence.com and we'll review and correct it.
Still deciding?
Fifteen minutes with a specialist. We'll look at how you hire and tell you honestly which setup fits, even if it isn't us.